Store Policy

Privacy Policy

What Type of Information We Collect

At CraftyNanasSoapBar.com (CNSB), your privacy is very important to us. When you visit our site, we automatically collect information about your device and web browser like the Internet protocol (IP) address, and some cookies that may be installed on your device. As you browse through our site, we collect data about the individual web pages or products you view as well as search information that led you to our site.

We may ask you to provide Personal identifiable information at various places on our site, most importantly at check out. You will also need to provide your information when creating an account with CNSB. We will only use this information to provide a more convenient shopping experience for you on our site.

Our site uses cookies to enhance your shopping experience with us. Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter our site. For example, cookies are used to keep items in your shopping cart so that when you leave our site before completing the checkout process and then come back to our site at a later time, your shopping cart will remain as you left it. These type cookies are not used to gather information. We may also use session cookies to provide a seemless experience on the site and help us understand our site traffic.

We may collect the following information: your name; contact information including email address and phone number; billing and shipping addresses; if you create an account, your username. Your chosen password will always be encrypted so we cannot access this information.

How We Use, Share and Disclose the Information We Collect

The information we collect helps us to understand your needs in order to provide you with the best possible service, and in particular for these reasons: our internal record keeping; to fulfill your order; to provide you with order details, such as tracking numbers, ability to contact you to clarify orders or notify you if there are problems fulfilling your order. Also we may on occasion send out promotional emails, but only if you have opted to join our email list. You may opt out of this email list at any time . Note, you do not have to join the email list to be able to place an order with us.

CNSB share's your Personal Information with these third-party services:

Our online store is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by CNSB adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling for credit card information by our online store and it's service providers.

To read more about how Wix.com uses your Personal Information go to: https://support.wix.com/en/article/wix-privacy-policy.

We also use Google Analytics to help us understand how our customers use our site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Lastly, we may also share your Personal Information to comply with legal enforcement agencies, respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data Retention

When an order is placed through our site, we will maintain your order information for our records unless you request that the information be deleted.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to the privacy policy, it will be noted here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any we use and/or disclose it.

If you have any questions, or would like to : access, correct, amend or delete any Personal information we have about you, you may contact us by email at info@CraftyNanasSoapBar.com or send us a request by US mail to: Crafty Nana's Soap Bar, LLC, 800 Belle Terre Pkwy, Unit 200 #111, Palm Coast, Fl 32164

Turnaround Time

CNSB's order turnaround begins the next business day after an order is placed. If an order is received after 5 PM Eastern Standard Time it will be considered placed the next business day. Unless notified otherwise, orders have a two to three day turnaround. Note: business days do not include weekends or major holidays.

Custom order turnaround time depends on the number of items ordered and availability of stocked supplies. Call to discuss availability and turnaround time.

Payment Methods

CNSB accepts major credit cards - Visa, MasterCard American Express, Discover

ALL orders must be paid in full before product will be shipped.

Custom orders must be paid in full before product is crafted.

Security

CNSB utilizes the Wix Stores checkout process. It is secured by HTTPS/TLC encryption and is safe for our customers to use when purchasing from our site.

TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the standard for industries and millions of websites use it for protection of online transactions of our customers.

Also, WIX stores only work with payment gateways that provide the highest level of security certification (PCI DDS Level 1)

Payment Methods